We have compiled all the frequently asked questions that customers have asked.
General questions
Home delivery within 5 business days.
Remote locations up to 8 business days.
You can pay with credit cards, Bit, or Paybox.
Yes, the products are approved by the Ministry of Health.
Absolutely! The site is secure, and credit card details are not stored in the system.
Free home delivery for orders over 399 NIS.
Order up to 399 NIS, delivery cost with a courier up to 29 NIS
The clinic is located at 10 Moshe Dayan Street, Petah Tikva, and can be visited by prior arrangement. It can also be sent by courier at the customer's expense.
- A purchase can be canceled according to the Consumer Law as stated in the website's terms and conditions. Products must be returned in their original packaging only. For a package that has already been sent to its destination, the order holder must pay for the shipping (round trip to our office) plus 5% or ₪100 of the total order value, whichever is lower.
Absolutely! By prior arrangement. The clinic is at 10 Moshe Dayan Street, Petah Tikva.
General questions you should know
ALLYNN's formulas use a gentle derivative of vitamin A, which is gradually converted in the skin to its active form. These derivatives are considered milder than classic retinol, with a lower likelihood of irritation. Vitamin A and its derivatives have been extensively studied in the field of dermatology and have been found to support skin cell renewal and improve skin texture over time when used in approved cosmetic concentrations.
Hyaluronic acid (Sodium Hyaluronate) is one of the most researched ingredients in the field of moisture. It has the ability to bind water in high amounts, and therefore contributes to moisture, softness and a fuller skin appearance. The ingredient is approved for cosmetic use and is widely used in advanced skincare products.
Not all oils work the same way. Squalane, jojoba, and grape seed oil are considered relatively light oils, highly compatible with the skin, helping to strengthen the moisture barrier without being heavy. In balanced formulas, these ingredients contribute to skin softness and elasticity without blocking the pores.
Peptides are short chains of amino acids that serve as biological "signals" in the skin. Research in the field of cosmetics indicates that certain peptides may support processes related to firming and improving the appearance of the skin. They are considered advanced and common ingredients in premium skincare products.
At night, the skin is in a natural state of renewal and restoration. Night cream is often formulated with a richer formula that supports these processes and provides the skin with optimal conditions for recovery. Therefore, using night cream can contribute to a fresher and smoother skin appearance in the morning.
Salicylic acid in cosmetic concentrations works to cleanse pores and reduce excess oil. When combined in a balanced formula with moisturizing and soothing ingredients (such as aloe vera and glycerin), it can cleanse without drying. The ingredient is approved for cosmetic use in accordance with regulations.
Lactic acid is a relatively mild acid from the AHA family. In cosmetic concentrations, it helps remove dead cells and improve skin texture while maintaining moisture. Its use is common in skincare products and is under clear regulation for safe use.
The products were developed with a balance between active ingredients and soothing and moisturizing ingredients. However, as with any cosmetic product, it is recommended to perform a sensitivity test before initial use.
Immediate results such as softness and moisture can be felt from the first use. Improvement in the texture and appearance of the skin occurs gradually, according to the skin's natural renewal cycle. Consistent use is the key to achieving optimal results.